Our Team

Alison is the founder of Sure with an extensive understanding of the medical tourism market. She has established wide ranging and trusted relationships with all major associations worldwide, including the International Society of Aesthetic Plastic Surgeons, the British Association of Aesthetic Surgeons and the European Association of Societies of Aesthetic Plastic Surgery. Alison is regarded as a uniquely qualified thought leader in the medical tourism space.

Terry joined Alison at Sure near inception, in 2004. Having worked in the financial services for over 35 years, he has gained considerable experience, initially in the broader IFA arena and more latterly General Insurance and is now responsible for all matters relating to compliance.

David joined Sure in 2019 following over 40 years corporate leadership experience in the insurance sector, primarily with WTW and Marsh McLennan. He is an experienced strategic leader, having held a range of senior director positions and in more recent years, a portfolio or non-executive positions.

Tom is a fully qualified Accountant and has been working in the financial sector for Independent Financial Advisers and Insurance brokers since 1998. He was the financial controller for Sure from 2004 and in June 2021 became Financial Director.

STEPHANIE KING, CHIEF OPERATING OFFICER

Stephanie is the COO and has been with Sure since 2012. She possesses extensive experience in the insurance industry and ensures the smooth operation of Sure's specialised products. She also manages excellent relationships within the medical tourism industry.

Maureen Tibbitts, SENIOR CLAIMS HANDLER

Maureen has dedicated her career to insurance claims, working for insurers such Cigna, Marsh and Marketform. She joined Sure in 2017 and has effectively led the claims team, delivering outstanding customer service and earning our ‘Excellent’ Trustpilot rating.

LAURA GLIK, CLAIMS HANDLER

HEATHER FALOON, CLINICAL CONSULTANT

Heather is a fully qualified nurse and joined Sure in 2019 as a Clinical Consultant. Heather’s extensive medical and insurance experience has provided reassurance to many claimants. She has helped grow the claims team into a professional and smoothly functioning service.

NIGEL MERCER,

CONSULTANT SURGEON

Nigel provides invaluable clinical insight and advice to Sure’s business. He is a founding fellow of the Faculty of Clinical Leaders and Management; is past President of the British Association of Plastic Reconstructive and Aesthetic Plastic Surgeons, past President of the British Association of Aesthetic Plastic Surgeons; and has twice been President of the European Association of Societies of Aesthetic Plastic Surgery.